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From the blog:
Signs of Infertility
Most people consider the definition of infertility to be the inability to conceive after at least a year of trying. Or, alternatively, the definition could be the inability to carry a baby to term. These are the meanings that doctors assign to the term as well. But, before being diagnosed as...

Andover Obstetrics Gynecological Associates PC - at Doctors Park

140 Haverhill Street
Andover, MA
01810
Get Directions

(978) 475-2731

andoverob-gyn.com
 
Our specialties include comprehensive gynecology & infertility , family planning, high & low risk pregnancy, infertility, menopause management, obstetrics & gynecology child birth & female repro system and pap smears. We can assist you with a comprehensive array of services from pap tests to infertility and menopausal care. , colposcopy, complete obstetrical and gynecological services in three convenient locations. , comprehensive gynecology & infertility , family planning, high & low risk pregnancy and menopause management. The best in ob gyn care is closer than you think., andover ob gyn, office locations, andover ob gyn, part of the lawrence general health system.

Reviews

1 out of 5 stars
By Joanna K from Haverhill, MA, MA
Posted Jan 26, 2015
 

I write with the intention that the culture at Andover OB GYN PC, in regards to the customer service experience, will have a profound insight on how to treat patients.
On Friday, I had scheduled an appointment with the receptionist for Monday morning. I was told that my appointment was in Haverhill at PMA on the 4th floor. I received a phone call Sunday night from an automated machine reminding me of my appointment as well as general message stating that their was a new Andover office and that I should check to see if the location has changed.. Something of that sort. So Monday morning, I call PMA to make sure my appointment was in Haverhill, I spoke with a receptionist on the 4th floor. She told me that I did not have an appointment. I then call Andover and I spoke with their operator who told me that I do and told me to call Haverhill again. So I go back and fourth. At this point I told Andover that I did not know what to do. By the looks of it, I would miss my appointment, i kept calling back to Andover and spoke with different staff members who told me that they could not relay a massage to the office because it was not an emergency.
At this point my appointment had already passed if I even had one. The andover doctors office finally answered shortly after 930. I spoke with a couple of receptionist before finally getting to the supervisor Christine Or Christina Holland.
I explained my confusion, instead of apologizing, she accused me of saying things that were never said to me and kept saying that she "doubts it" when I told her that the receptionist told me that she scheduled me in haverhill at PMA on the 4th floor. Christina told me that if I was calling PMA then they wouldn't know about the appointment. I told her about the auto voice message and how the operators knew that I was calling PMA and they didn't tell me that they wouldn't know about my appointment. That's when Christina once again said she doubts that happened.
From a patients point of view, I did the reasonable thing and that was to call PMA since the receptionist told me that my appointment was there. After receiving the call from a robot about possible changes to locations, I called PMA to make sure my appointment was there. The operators at andover knew that I was calling PMA.
I took the day off from work to go to this appointment and called 30 min before my appointment to make sure I would make it in time. I did what any reasonable person would do.
I am upset and concerned about how Christina Holland treated the situation. Working in a costumer service related job for almost 8 years, I am TRULEY in disbelief.
To be fair, this has been my only complaint ever to any office but this was so disappointing and left me speechless after I hung up and I hope this never happens again. I had a great doctor there and past visits were pleasant.
Managers should set an example of how their staff should behave. Christina Holland could work on her customer service skills and be more understanding and she should never ever imply that a a patient is lying!
 

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